Graphicsland, Inc. announces the addition of online chat help to its corporate site, Makestickers.com, MakeSigns.com, and MakePins.com. This robust new customer service feature enables website users to immediately communicate with a Graphicsland customer service representative. Graphicsland has chosen an online chat solution to help their customers receive instant answers and unmatched support for custom printing questions.
With this chat solution, all of the sites will allow users to ask questions on the fly and get an answer from a live person instead of the typical FAQ page or having to wait for a reply e-mail. This will then give users to the sites the ability to ask questions throughout the entire ordering process via an unobtrusive pop up inside the browser window. This ability will work across any page on any site while you browse the sites, so if the user has new questions along the way, a representative can be right there along the way to help.
Added bonuses to using customer focused software such as this go beyond basic availability and communication. Users can receive website links directly in their chat to guide them to the correct pages and resources they need to answer their inquiry. Also, screen shots can be taken by customer service representatives and sent to the user to help clarify instructions and answer that are given to any question.
Customer service representatives can provide live chat support 9 hour a day (8 a.m. – 5 p.m.) Monday through Friday while still providing 24/7 email support. The software allows for multiple representatives to answer user questions, so there is an abundance of qualified individuals ready to help.
According to Will Wilberg, Director of Client Services at Graphicsland, “Often times customers are in need of a quick answer to a simple question such as getting an exact pricing quote. This new live chat feature provides a great solution by getting an immediate response directly through our site without having to jam up your workflow.”